Last updated: January 2026
OnSiteHand is operated by ONSITEHAND LIMITED, a private limited company registered in England and Wales under company number 17186065, with its registered office at Unit A449, 4-6 Greatorex Street, London, E1 5NF, United Kingdom. In these Terms, "OnSiteHand", "we", "us" and "our" refer to ONSITEHAND LIMITED.
These Terms of Service ("Terms") govern your use of OnSiteHand. "OnSiteHand" means the website, platform and trading name. By using OnSiteHand, you agree to these Terms.
1. What OnsiteHand Is
OnsiteHand is an online platform that connects employers seeking tradespeople with tradespeople offering their services in the United Kingdom. We provide the technology to facilitate introductions but do not employ tradespeople, manage work, or guarantee outcomes.
Important: OnsiteHand is not the employer of any tradesperson on the platform, and we do not control how work is performed. Any working relationship is directly between the employer and tradesperson.
2. Who Can Use OnsiteHand
You may use OnsiteHand if you:
- Are at least 18 years old
- Have the legal capacity to enter into a binding agreement
- Are a resident of the United Kingdom or have permission to work in the UK (for tradespeople)
- Provide accurate and truthful information in your profile
3. Account Responsibilities
You are responsible for:
- Keeping your login details secure
- All activity under your account
- Updating your information to keep it accurate
- Notifying us immediately of any unauthorised use
4. Employer Responsibilities
As an employer on OnsiteHand, you agree to:
- Provide accurate job descriptions and requirements
- Communicate professionally and respectfully with tradespeople
- Pay tradespeople directly for work performed as agreed
- Leave honest and fair reviews
- Conduct your own checks on suitability, credentials, insurance, and legal compliance where needed
- Comply with all applicable employment, health and safety, and tax laws
Disclaimer: OnsiteHand does not guarantee that any tradesperson is suitable for your specific needs. Verification badges indicate that documents have been submitted but do not guarantee ongoing compliance or job-specific suitability.
5. Tradesperson Responsibilities
As a tradesperson on OnsiteHand, you agree to:
- Provide accurate profile information including qualifications, certifications, and experience
- Respond to enquiries promptly and professionally
- Deliver quality work as agreed with employers
- Maintain appropriate insurance and certifications for your trade
- Honor commitments made through the platform
- Update your availability status accurately
- Comply with all relevant regulations for your trade
6. Profile and Content Rules
All content you submit must be:
- Truthful and accurate
- Your own or used with permission
- Compliant with applicable laws
- Free from offensive, defamatory, or misleading content
We may remove content that violates these rules and suspend accounts without notice.
7. Messaging and Offers
Messages, offers, counteroffers, and acceptances made through OnsiteHand:
- Are communications between users, not with OnsiteHand
- May create binding arrangements between you and other users
- Do not remove your responsibility to verify details before committing
- Are subject to our acceptable use policy
8. Subscriptions, Credits, and Billing
Employer subscriptions:
- Are billed monthly in advance
- Include a set number of credits per billing period
- Renew automatically until cancelled
- Can be cancelled at any time from your dashboard
Credits:
- Are used to unlock a tradesperson's full profile (bio, reviews, credentials, availability) and to start hiring conversations. Phone numbers and email addresses are never shared — all communication stays inside OnSiteHand.
- Cannot be refunded or converted to cash
- Do not expire while your subscription is active
- Cannot be transferred to other accounts
See our Refund Policy and Cancellation Policy for more details.
9. Renewals and Cancellations
Subscriptions automatically renew at the end of each billing period unless cancelled. When you cancel:
- No further payments will be taken
- Access continues until the end of the current billing period
- Unused credits remain in your account
10. No Guarantees
OnsiteHand does not guarantee:
- That you will find work or hire suitable tradespeople
- The quality, safety, or legality of any work performed
- The accuracy of information provided by other users
- That the platform will be available without interruption
You use OnsiteHand at your own risk.
11. Acceptable Use
You must not:
- Use the platform for illegal purposes
- Harass, threaten, or abuse other users
- Spam or send unsolicited messages
- Create multiple accounts to evade restrictions
- Scrape, copy, or misuse platform data
- Circumvent subscription or credit systems
- Impersonate others or provide false information
12. Suspension and Termination
We may suspend or terminate your account:
- For violations of these Terms
- For suspected fraud or abuse
- For non-payment of subscription fees
- At our sole discretion with or without notice
13. Limitation of Liability
To the maximum extent permitted by law:
- OnsiteHand is not liable for any disputes between users
- We are not liable for any work performed or not performed
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid us in the 12 months before the claim
14. Disputes
Disputes between users should be resolved directly between the parties. OnsiteHand is not a party to any arrangement between employers and tradespeople.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We may update these Terms at any time. Continued use of OnsiteHand after changes constitutes acceptance of the updated Terms.
17. Contact
For questions about these Terms, contact us at:
- Email: legal@onsitehand.co.uk
- Company: ONSITEHAND LIMITED (company number 17186065)
- Registered office: Unit A449, 4-6 Greatorex Street, London, E1 5NF, United Kingdom (registered office only — please contact us online for support)
